Contact Us
Get in touch with our support team for assistance with Secure Shield Manager
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Get in Touch
In-App Support
Use the support chat in the app
Available 24/7 for premium usersOffice Address
1234 Security Boulevard
San Francisco, CA 94105
United States
Support Hours
Monday - Friday: 9:00 AM - 6:00 PM PST
Saturday: 10:00 AM - 4:00 PM PST
Sunday: Closed
Company Information
Frequently Asked Questions
How do I reset my master password?
If you forget your master password, you can reset it through the app's recovery process. However, this will require you to re-enter all your stored passwords.
Is my data backed up automatically?
Yes, Secure Shield Manager automatically backs up your encrypted data to iCloud. You can also create manual backups through the app settings.
Can I use the app on multiple devices?
Yes, you can sync your passwords across multiple iOS devices using the same Apple ID. All data is encrypted and synced securely.
How do I cancel my subscription?
You can cancel your subscription through your iPhone Settings > Apple ID > Subscriptions. Find Secure Shield Manager and tap Cancel Subscription.
What if I find a security vulnerability?
Please report security vulnerabilities immediately to [email protected]. We take security seriously and will respond promptly to any concerns.
Do you offer refunds?
Refunds are handled through Apple's App Store refund system. You can request a refund through reportaproblem.apple.com within 7 days of purchase.